Terms & Conditions
TERMS AND CONDITIONS
"app" refers to a mobile application which runs on a mobile phone, tablet, watch or other mobile device.
"Online shoppers" refers to our customers who buy goods from us online using an app or over the internet using a web browser.
"ED", "we", "us" and "our" refers to Ember Down CC.
"Third party provider" refers to any one of the companies that we have teamed up with to sell you their goods on any ED website or app.
"You" refers to you, our customer, who buys from us online.
You cannot return goods if its price tag has been removed, it has been taken apart, has been permanently installed, is attached or joined to other goods or property at the delivery address, or reasons of public health do not allow its return. You will also not be entitled to a refund or exchange of gift cards, special order goods or goods that have been personalised, resized, engraved, altered repaired or updated.30 (thirty) days of the date that it is delivered to you or collected by you. The goods must be unused, in its original condition and (where applicable) packaging and you must have the invoice, the delivery note or returns form, original certificate, instructions and unused accessories. If you received the goods as a gift, the delivery note or returns form is still required.